1. Return Period & Eligibility

Customers may request a return within 30 days after receiving their order. To qualify for a return, the product must:

• Remain unused and in original condition
• Include original packaging and accessories
• Not show signs of damage, misuse, or modification
• Include valid order information or proof of purchase

2. Starting a Return Request

To request a return, please contact our support team:

Please include your order number, product information, and the reason for your return request.

After reviewing your request, our team will provide return instructions and any required information needed to complete the process.

Please do not send products back before receiving return approval.

3. Damaged, Defective, or Incorrect Items

We carefully check products before shipment. However, if your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

Please provide relevant details or images when requested, so our team can review the situation and provide an appropriate solution.

4. Products Not Eligible for Return

Some items may not qualify for return due to product type, safety considerations, or condition after use.

• Products that have been used or damaged after delivery
• Customized or personalized items
• Items without original packaging or included components
• Clearance or final sale products where applicable
• Gift cards or non-refundable promotional items

If you are unsure whether your item qualifies, please contact our customer support team before returning it.

5. Exchanges

If you would like to replace an item, please contact us first. The recommended process is:

1. Submit a return request for the original product
2. Wait for return approval and inspection
3. Place a new order for the replacement item

6. Refund Process

Once your returned item has been received and inspected, we will send confirmation regarding your refund status.

Approved refunds will be:

• Returned to the original payment method
• Processed within approximately 5–10 business days
• Subject to additional processing time from your bank or payment provider

If you have not received your refund after the processing period, please contact us at:

7. Return Shipping Information

Please contact Vitaroxy™ customer support before sending any return package. After approval, our team will provide the appropriate return instructions.

Return packages sent without prior authorization may not be processed.