🚚 Our Delivery Approach

Vitaroxy™ works with carefully selected fulfillment partners to provide efficient delivery solutions for customers worldwide. Depending on product availability and destination, orders may be fulfilled through our own facilities or trusted partner locations.

This flexible fulfillment approach helps us maintain product availability, improve delivery efficiency, and bring thoughtfully designed home products to more customers.

1. Order Processing Time

Every order goes through preparation, quality inspection, and packaging before shipment.

• Standard processing time: 2–4 business days
• During holidays or high-volume periods, processing may require additional time
• You will receive a shipping confirmation email after your order leaves our facility

2. Estimated Delivery Time

Delivery time depends on your location and shipping conditions. Estimated timelines are listed below:

Delivery estimates are provided for reference only and may vary due to carrier schedules, weather, customs procedures, or other external factors.

3. Shipping Fees

Shipping charges are calculated based on your order information and destination. Available shipping options and applicable fees will be displayed during checkout.

4. Order Tracking

Once your order has been shipped, you will receive an email containing tracking information.

• Tracking updates may require 1–3 business days after shipment activation
• If tracking information does not appear immediately, your package may still be moving through the carrier network
• For assistance, please contact our support team with your order number

5. Customs, Duties & Taxes

For international shipments, additional customs fees, import duties, or local taxes may apply depending on your country's regulations.

Customers are responsible for any applicable charges required by local authorities. Vitaroxy™ is not responsible for delays caused by customs inspections or clearance procedures.

6. Order Changes & Cancellation Requests

We begin processing orders promptly to ensure efficient fulfillment.

If you need to update your shipping information or request cancellation, please contact us at:

service@vitaroxy.com

Please contact us within 12 hours after placing your order. Once an order enters fulfillment processing, changes may no longer be possible.

7. Lost or Damaged Packages

Damaged Items

If your package arrives damaged, please contact us within 72 hours after delivery and provide relevant photos. Our team will review the issue and provide an appropriate solution.

Lost Shipments

If your package is confirmed lost during transit, please contact our support team with your order details. We will work with the carrier and assist with the next steps.