Terms of Service

Company Name: Suzhou Maisilian International Trade Co., Ltd.
Email: service@vitaroxy.com


Effective Date: August 7, 2026

Welcome to Vitaroxy™. These Terms of Service outline the rules, responsibilities, and conditions that apply when you access or use our website, products, and related services.

Throughout these Terms, the words “we,” “us,” and “our” refer to Vitaroxy™, operated by Suzhou Maisilian International Trade Co., Ltd.

By visiting our website, browsing our products, creating an account, or completing a purchase, you agree to these Terms of Service and our applicable policies. If you do not agree with these terms, please do not access or use our services.

1. Website Access & Account Responsibilities

By using our website, you confirm that you are legally permitted to enter into these Terms and that any information you provide is accurate and complete.

When placing an order or using certain features, you may be required to provide information such as:

  • Email address
  • Billing information
  • Shipping details
  • Payment information

You are responsible for ensuring that all information submitted is current and accurate.

If you create an account, you are responsible for maintaining the confidentiality of your account details and for all activities performed through your account.

Accounts may not be transferred, sold, or used by another person without authorization.

2. Product Information & Availability

At Vitaroxy™, we make every effort to display our products as accurately as possible.

However, please understand that:

  • Product colors may vary depending on your device display settings
  • Images may differ slightly from the actual product due to photography and manufacturing variations
  • Product descriptions, specifications, and availability may be updated when necessary

We reserve the right to modify product details, discontinue items, or limit product availability at any time without prior notice.

3. Orders & Purchase Acceptance

When you submit an order through our website, you are making a request to purchase the selected products.

An order is considered accepted only after:

✔ Payment has been successfully processed
✔ Order information has been reviewed
✔ A confirmation notice has been issued

We reserve the right to refuse, cancel, or adjust orders when necessary, including situations involving:

  • Incorrect pricing information
  • Suspected fraudulent activity
  • Product availability issues
  • Incorrect customer information

If changes are made to your order, we will attempt to contact you using the information provided during checkout.

All purchases are intended for personal or household use unless otherwise approved.

4. Pricing & Payment Information

Product prices, promotions, discounts, and availability may change at any time.

The price charged will be the amount displayed at checkout when your order is submitted.

Unless otherwise stated, customers may be responsible for:

  • Applicable taxes
  • Shipping fees
  • Customs charges
  • Import-related costs

You agree to provide accurate payment information and confirm that you are authorized to use the payment method provided.

By completing a purchase, you authorize Vitaroxy™ and our payment providers to process the applicable charges.

5. Shipping & Delivery

We work with trusted fulfillment and shipping partners to deliver your orders efficiently.

Delivery dates provided on our website are estimates only and are not guaranteed.

Vitaroxy™ is not responsible for delays caused by:

  • Shipping carriers
  • Customs inspections
  • Weather conditions
  • Events beyond our reasonable control

Once an order has been transferred to the shipping carrier, responsibility for delivery is subject to the carrier’s terms and conditions.

Please refer to our Shipping Policy for additional details.

6. Intellectual Property Rights

All content available through the Vitaroxy™ website, including but not limited to:

  • Brand names
  • Logos
  • Product designs
  • Images
  • Text
  • Graphics
  • Website materials

is owned by or licensed to Vitaroxy™ and protected by applicable intellectual property laws.

You may use our website only for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, or use our content without prior written permission.

Unauthorized use of our intellectual property may violate applicable laws.

7. Third-Party Services & Links

Our website may include links, integrations, or services provided by third parties.

These external services are operated independently, and Vitaroxy™ does not control or guarantee their content, availability, or policies.

Any interaction with third-party websites or services is at your own discretion and subject to their individual terms and conditions.

8. Relationship with Service Providers

To operate our online store efficiently, we may use trusted third-party platforms and service providers that support functions such as:

  • Website hosting
  • Payment processing
  • Order management
  • Customer service tools

These providers may process information only as necessary to provide their services.

9. Privacy & Personal Information

Your privacy matters to us.

Any personal information collected through our website is handled according to our Privacy Policy.

By using our services, you acknowledge that you have reviewed our privacy practices regarding the collection, use, and protection of your information.

10. Customer Feedback

If you provide feedback, reviews, suggestions, or other content to Vitaroxy™, you grant us permission to use that content for business purposes, including improving products, services, and customer experiences.

You confirm that:

✔ You own the content you submit
✔ Your feedback does not violate another person’s rights
✔ Your submission is accurate and lawful

We reserve the right to remove content that violates these Terms or applicable laws.

11. Errors & Updates

Occasionally, information on our website may contain errors, including:

  • Product details
  • Pricing information
  • Promotions
  • Availability
  • Shipping information

We reserve the right to correct inaccuracies, update information, or cancel affected orders when necessary.

12. Acceptable Use

You agree not to use our website for unlawful or prohibited activities, including:

  • Attempting to interfere with website operation
  • Uploading harmful software or malicious code
  • Misusing customer information
  • Violating intellectual property rights
  • Engaging in fraudulent activities

We reserve the right to restrict or terminate access if misuse is detected.

13. Termination of Service

We may suspend or terminate access to our services when necessary, including violations of these Terms.

Termination does not remove any obligations or responsibilities that occurred before termination.

Certain sections, including intellectual property, liability limitations, and governing law provisions, will continue to remain effective.

14. Disclaimer of Warranties

Our website and products are provided on an “as available” basis.

While we strive to provide accurate information and reliable products, we do not guarantee that:

  • Website access will always be uninterrupted
  • Information will always be error-free
  • Products will meet every individual expectation

To the maximum extent permitted by law, Vitaroxy™ disclaims applicable implied warranties unless otherwise stated.

15. Limitation of Liability

To the fullest extent permitted by law, Vitaroxy™, its partners, employees, service providers, and affiliates shall not be responsible for indirect, incidental, or consequential damages resulting from:

  • Website use
  • Product use
  • Service interruptions
  • Unauthorized access
  • Other circumstances beyond reasonable control

Certain laws may provide additional rights depending on your location.

16. Indemnification

You agree to protect and hold harmless Vitaroxy™, its affiliates, partners, employees, and service providers from claims, damages, or expenses resulting from:

  • Your violation of these Terms
  • Your misuse of our services
  • Your violation of applicable laws or third-party rights

17. Severability

If any section of these Terms is found to be invalid or unenforceable, the remaining sections will continue to remain valid and effective.

18. Entire Agreement

These Terms, together with our related policies, represent the complete agreement between you and Vitaroxy™ regarding your use of our services.

Failure to enforce any provision does not waive our right to enforce it in the future.

19. Assignment

You may not transfer your rights or responsibilities under these Terms without written approval.

We may transfer our rights and obligations as part of business operations when permitted by law.

20. Governing Law

These Terms shall be governed and interpreted according to applicable laws in the jurisdiction where Suzhou Maisilian International Trade Co., Ltd. operates, without limiting any consumer protections required by applicable law.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will always be available on this page.

Your continued use of our website after updates means you accept the revised Terms.

22. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Vitaroxy™
Company: Suzhou Maisilian International Trade Co., Ltd.
Email: service@vitaroxy.com

Thank you for choosing Vitaroxy™.
We are committed to providing thoughtfully designed products and a reliable shopping experience for modern homes.